Compliments and Complaints

At Vodafone, we strive to provide you with the best products and service to meet your needs. Your feedback is always important to us, good or bad, especially when we don’t meet the expectations we set for ourselves on service or we fail to deliver the service you expect.

We want to make sure your concerns are resolved as effectively as possible. All our staff are given extensive training so they are able to help you resolve an issue, or forward the matter on to someone who can.

To get in touch, here’s our options:

Live Chat

We've got our resolution experts available to resolve your complaint via live chat from 8AM - 10PM AEST Monday - Friday and 9AM - 5:30PM AEST Weekends.

Have your complaint or feedback addressed online and in real time, just click the 'Chat Now' button below.
Over the phone

Simply call 1555 from your Vodafone mobile, or 1300 650 410 from other phones.

You can also submit feedback via email, click here. We’ll reply within 2 business days.

When you contact us with a complaint, even if we resolve the matter straight away, we will give you a Complaint Reference Number at that time. Keep this number in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.

To read the details of our complaints handling policy, click here.

Personal information provided will be managed in accordance with Vodafone's Privacy Policy.

Back

Tell us about your great experience!

How can we help?

First name (as shown on your ID)

Last name (as shown on your ID)

Mobile or Account Number

Date of birth Month: Year:

Have you contacted Vodafone about this issue before?

Yes

Please tell us about your experience

Please tell us about your experience including details of previous contact

What would you like from us to support prompt resolution of this experience

If the matter is urgent, or you’d prefer to talk with us, visit us in store, or call 1555 from your Vodafone mobile or 1300 650 410 from a landline.

Personal information provided will be managed in accordance with Vodafone's Privacy Policy.

We’ll respond to your enquiry within 2 business days.

For details on how we resolve customer issues, visit our Complaint Handling Process

If the matter is urgent, or you’d prefer to talk with us, visit us in store, or call 1555 from your Vodafone mobile or 1300 650 410 from a landline.

Personal information provided will be managed in accordance with Vodafone's Privacy Policy.