Compliments and Complaints
At Vodafone, we strive to provide you with the best products and service to meet your needs. Your feedback is always important to us, good or bad, especially when we don’t meet the expectations we set for ourselves on service or we fail to deliver the service you expect.
We want to make sure your concerns are resolved as effectively as possible. All our staff are given extensive training so they are able to help you resolve an issue, or forward the matter on to someone who can.
To get in touch, here’s our options:
We've got our resolution experts available to resolve your complaint via live chat from 8AM - 10PM AEST Monday - Friday and 9AM - 5:30PM AEST Weekends.
Have your complaint or feedback addressed online and in real time, just click the 'Chat Now' button below.
Over the phone
Simply call 1555 from your Vodafone mobile, or 1300 650 410 from other phones.
You can also submit feedback via email, click here. We’ll reply within 2 business days.
When you contact us with a complaint, even if we resolve the matter straight away, we will give you a Complaint Reference Number at that time. Keep this number in case you need to contact us again so we can access a detailed record of your complaint and be ready to assist you further.
To read the details of our complaints handling policy, click here.