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Here are some articles that may help you
Unlocking your Apple iPhone
If your iPhone is locked to Vodafone (including Crazy John's) or 3 Mobile, you can unlock it with a backup and restore through iTunes. There's no need to visit our handset unlocking tool. Here we explain how, so that you're able to use a SIM card from a different provider.
Network unlocking troubleshooting guide
If you’ve tried using our unlocking site and weren’t able to unlock a phone, tablet or modem you bought from Vodafone (including Crazy John's) or 3 Australia, check out this troubleshooting guide for a solution.
Network unlocking
Network unlock your phone, tablet or modem from the Vodafone Australia (including Crazy John's) or 3 Mobile Australia networks. If you're seeing a message like 'SIM card is locked' 'insert correct SIM card' or 'invalid SIM' then that's a clear sign it is locked.
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